Contents
Data Queries
For any privacy or data-related requests, contact ixbet directly:
support@ixbet.world
Response within 5 business days
1Introduction
ixbet (referred to as "ixbet", "we", "us", or "our" throughout this document) operates the online gaming platform available at ixbet.world. This Privacy Policy explains how ixbet collects, stores, uses, and protects the personal information of players who register and use the platform.
This policy applies to all data collected through the ixbet website, mobile browser experience, customer support communications, and any other interaction you have with ixbet as a registered player or visitor.
By creating an account on ixbet, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described here. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.
We understand that players in Pakistan — like anyone — want to know that the platform they are using with their real name, their CNIC, and their Easypaisa or JazzCash accounts is taking their data seriously. We have written this policy in plain language to make it as clear as possible. If you have a question that this document does not answer, contact us at support@ixbet.world and we will respond promptly.
2What Personal Data We Collect
ixbet collects only the data that is necessary to operate your account safely, process your transactions, comply with legal obligations, and provide you with a personalised experience. Below is a complete breakdown of the categories of data we collect.
2.1 Identity and Contact Information
- Full legal name (as it appears on your CNIC)
- Date of birth
- Gender
- Residential address
- Mobile number
- Email address
2.2 Identity Verification Documents
- CNIC number
- Scanned or photographed copy of CNIC (front and back) for KYC verification
- Selfie photograph submitted for identity matching purposes
- Additional documents (such as proof of address or source of funds) where required for enhanced due diligence on larger withdrawals
2.3 Financial and Transaction Data
- Deposit and withdrawal history including amounts, dates, and payment methods used
- Easypaisa and JazzCash account identifiers associated with your ixbet transactions
- Bank account numbers or card details (stored only in tokenised form — raw card numbers are never stored on ixbet servers)
- PKR balance history within your ixbet account
2.4 Gaming Activity Data
- Complete betting and game play history including dates, stake amounts, game types, and outcomes
- Session durations, login times, and game interaction patterns
- Bonus usage history and wagering progress
- VIP tier history and points accumulation
2.5 Technical and Device Data
- IP address at time of registration, login, and key account actions
- Device type, operating system, and browser version
- Screen resolution and connection type
- Geolocation data at the level of city or region (not precise GPS coordinates) derived from IP address
2.6 Communications Data
- Records of all communications between you and the ixbet customer support team, including live chat transcripts and email exchanges
- Survey or feedback responses submitted voluntarily
- Complaints or dispute submissions
3How We Collect Your Data
ixbet collects your data through the following channels:
- Registration form: The personal and contact details you provide when creating your ixbet account.
- KYC verification uploads: Identity documents you submit to complete account verification.
- Deposit and withdrawal requests: Financial details provided or confirmed during payment processing.
- Gameplay activity: Data generated automatically as you place bets, play games, and interact with the platform.
- Customer support interactions: Information shared by you during live chat, email, or any other contact with the support team.
- Cookies and tracking technologies: Data collected automatically when you browse the ixbet platform. See Section 7 for full cookie details.
- Third-party verification services: Identity verification or fraud detection providers who may return additional data points relevant to your account status.
4How We Use Your Personal Data
ixbet uses the data it collects for the following clearly defined purposes. We do not use your data for any purpose not listed here without first updating this policy and notifying you.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, date of birth, mobile number, email, CNIC |
| Identity verification (KYC) | CNIC copy, selfie, address documents |
| Processing deposits and withdrawals | Payment method identifiers, transaction history |
| Fraud detection and prevention | IP address, device data, transaction patterns, gaming behaviour |
| Anti-money laundering compliance | Identity documents, financial transaction history, source of funds |
| Age verification | Date of birth, CNIC details |
| Customer support | Account details, communication history, transaction records |
| Responsible gaming monitoring | Gaming activity, deposit patterns, session duration |
| Platform personalisation | Game preferences, browsing history within the platform |
| Promotional communications (with consent) | Email address, mobile number, gaming activity |
| Legal and regulatory compliance | All categories as required by applicable law or authority request |
5Legal Basis for Processing
ixbet processes your personal data under one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity: Processing that is required to fulfill our obligations to you as a registered player — including account management, payment processing, and access to games.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering obligations, and age verification requirements.
- Legitimate interest: Processing carried out to pursue ixbet's legitimate business interests where those interests do not override your rights. This includes fraud prevention, platform security, and improving the quality of our services based on anonymised usage patterns.
- Consent: Processing that is carried out only when you have given clear, informed, and specific consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting other processing activities.
6Who We Share Your Data With
ixbet does not sell your personal data to any third party under any circumstances. We share data with third parties only where it is necessary to operate the platform effectively or to comply with legal obligations, and only with parties who are bound by appropriate confidentiality and data protection obligations.
Categories of third parties who may receive your data include:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT service providers, and card payment gateways receive the transactional data required to process your deposits and withdrawals. They do not receive your gaming history or identity documents.
- Identity verification providers: Third-party KYC services that verify the authenticity of your identity documents and confirm your identity against official databases. These providers are bound by strict data processing agreements with ixbet.
- Fraud prevention and security providers: Services that help ixbet detect suspicious account behaviour, unauthorised access, and potential abuse. These providers receive technical and behavioural data only — not your identity documents.
- Game technology providers: Third-party game studios and live dealer platform providers who supply the games available on ixbet. These providers may receive pseudonymised session data required to operate their games, but do not receive your identity or payment information.
- Legal and regulatory authorities: ixbet will share data with law enforcement agencies, financial intelligence units, or other regulatory authorities where required by law or where we have a legal obligation to do so. We will notify you of such disclosures where we are legally permitted to do so.
- Professional advisers: Legal, accounting, and audit firms who advise ixbet and who are bound by confidentiality obligations.
7Cookies & Tracking Technologies
ixbet uses cookies and similar tracking technologies to operate the platform, enhance your experience, and understand how players interact with the website. A cookie is a small text file placed on your device by the website you are visiting. It helps the website remember things like your login status and preferences.
Types of cookies used by ixbet:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect your account from session hijacking. These cannot be disabled without breaking platform functionality.
- Functional cookies: Remember your preferences such as language settings, preferred game categories, and layout options. These improve your experience but are not strictly required for the platform to operate.
- Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited, how long is spent on them, and where errors occur. This helps ixbet improve the platform. Analytics data is aggregated and does not identify individual players.
- Fraud and security cookies: Help identify suspicious patterns of access, including attempts to access multiple accounts from a single device or unusual login locations.
ixbet does not use third-party advertising cookies or cross-site tracking cookies. We do not participate in advertising networks that would place cookies on your device for the benefit of other websites.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into your ixbet account. Disabling functional cookies will reset your preferences on each visit.
8Data Retention
ixbet retains your personal data for as long as is necessary for the purposes for which it was collected, subject to the following specific retention periods:
- Active account data: Retained for the full duration that your account is active plus five years after account closure, to comply with financial record-keeping and anti-money laundering regulatory requirements.
- KYC documents: Retained for a minimum of five years following the end of your relationship with ixbet, as required by applicable financial regulations.
- Transaction records: Retained for seven years to meet standard financial audit and regulatory requirements.
- Customer support communications: Retained for three years following the resolution of the relevant interaction.
- Marketing consent records: Retained for the period of active consent plus three years to demonstrate compliance with consent management obligations.
- Technical and device data: Typically retained for 12 months, unless retained longer due to an ongoing fraud investigation or security incident.
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
9Data Security
ixbet takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
- SSL/TLS encryption: All data transmitted between your device and ixbet's servers is encrypted using industry-standard SSL/TLS protocols. This applies to registration, login, all game sessions, and all financial transactions.
- Payment tokenisation: Raw card numbers and full mobile wallet credentials are never stored on ixbet servers. All payment processing relies on tokenised references managed by certified payment gateways.
- Access controls: Access to player personal data within ixbet is restricted on a need-to-know basis. Support agents, finance staff, and technical teams each have access only to the data categories relevant to their specific role. All data access is logged and subject to regular audit.
- Secure document storage: KYC documents are stored in an encrypted document management system with access limited to authorised compliance and verification staff.
- Penetration testing: ixbet conducts regular security assessments including penetration testing of its platform infrastructure to identify and address vulnerabilities before they can be exploited.
- Incident response: In the event of a data security incident, ixbet has procedures in place to contain the incident, assess impact, notify affected players promptly, and report to relevant authorities where required by law.
While ixbet implements strong security measures, no online platform can guarantee absolute security. We encourage you to protect your own account by using a strong, unique password and by contacting support immediately if you suspect your account has been accessed without your authorisation.
10Your Data Rights
As a player on ixbet, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@ixbet.world. We will respond to all requests within five business days.
Right of Access
Request a complete copy of all personal data ixbet holds about you, along with information about how it is being used. This is provided free of charge.
Right to Correction
Request correction of inaccurate or outdated personal data held about you. You can update most contact details directly in your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent and no other legal basis applies. Some data must be retained for regulatory compliance regardless of this request.
Right to Restrict Processing
Request that we limit the use of your data while a correction or objection request is being assessed, rather than deleting it entirely.
Right to Data Portability
Request a machine-readable copy of data you have actively provided to ixbet, in a format that can be transferred to another service provider.
Right to Object
Object to the processing of your data where it is based on legitimate interests, including processing for direct marketing purposes. You can opt out of marketing communications at any time.
11Children and Minors
ixbet is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under 18 years of age. All new registrations are subject to age verification, and ixbet will conduct additional KYC verification where there is any doubt about a player's age.
If ixbet discovers that an account was registered by a person under 18, the account will be closed immediately, all gaming activity on the account will be voided, and the deposits will be returned to the originating payment method subject to verification. The personal data of the minor will be securely deleted as soon as the administrative closure process is completed, except where retention is required for legal or regulatory purposes.
If you are a parent or guardian and believe that your child has registered an account on ixbet, please contact us immediately at support@ixbet.world so that we can investigate and take appropriate action.
12Marketing Communications
ixbet may send you promotional communications by SMS to your registered mobile number, by email to your registered email address, or through in-platform notifications. You will only receive marketing communications if you have provided consent for them, either during registration or through your account communication preferences settings.
You can withdraw your consent for marketing communications at any time by:
- Clicking the unsubscribe link included in every promotional email
- Replying STOP to any promotional SMS
- Updating your communication preferences in your ixbet account settings
- Contacting support@ixbet.world and requesting removal from all marketing lists
Withdrawing consent for marketing communications does not affect your ability to receive essential service communications related to your account — for example, withdrawal confirmations, security alerts, or updates to these Terms.
ixbet does not share your contact details with third-party advertisers for their own marketing purposes. Promotional communications you receive will always originate from ixbet directly.
13Changes to This Privacy Policy
ixbet may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes — meaning changes that affect how your data is used in a way that is significantly different from what is described here — we will notify you through your registered email address or through an on-screen notification when you next log in to ixbet.
The updated policy will always state the effective date of the revision at the top of the page. We encourage you to review this policy periodically. Your continued use of ixbet after the effective date of a revised policy constitutes your acceptance of the updated terms.
If you disagree with any changes to this policy, you may close your account by contacting support@ixbet.world. Real money funds held in your account at the time of closure will be returned to you subject to standard verification.
14Contact Us About Privacy
If you have any questions about this Privacy Policy, about the data ixbet holds about you, or about how to exercise your data rights, please contact our data team using the details below. We aim to respond to all privacy-related enquiries within five business days.
- Email: support@ixbet.world (subject line: Privacy Request)
- Live chat: Available 24 hours a day through the ixbet platform
When contacting us about a data request, please include your registered account email address and a brief description of your request. We will ask you to verify your identity before processing any request that involves accessing, modifying, or deleting personal data.